Malaysia’s first healthcare provider to leverage TM One Smart Patient Suite solution 

TM One, the enterprise and government sector solutions arm of Telekom Malaysia Berhad, today inked a Memorandum of Understanding (MoU) with Ramsay Sime Darby Health Care (“RSDH”) to collaborate on Smart Healthcare and other business solutions for the RSDH group of hospitals.

The MoU was signed by Shazurawati Abd Karim, Executive Vice President of TM One, and Peter Hong, Group Chief Executive Officer, RSDH.

Aimed at improving patient experience and enabling innovative transformation for essential in-patient services, the collaboration marks the first in Malaysia to leverage TM One’s Smart Patient Suite solution, by harnessing the power of the Internet of Things (IOT) to provide automation and surround control.

Shazurawati Abd Karim, Executive Vice President, TM One said, “We are honoured to be working with RSDH to serve as the enabler of their next advantage today and tomorrow, bringing Malaysian healthcare and digital progress for all. TM One’s Smart Patient Suite, under its Smart Healthcare solutions, enables users to customise their in-patient environment for a more positive patient care experience.” 

Peter Hong, Group Chief Executive Officer, Ramsay Sime Darby Health Care, said, "We are pleased to mark a milestone with this collaboration, as ParkCity Medical Centre will be the first hospital under the Group to pilot TM One’s Smart Patient Suite solution. Given the evolving nature of the healthcare system, we strive to continuously offer solutions that will elevate our patients' experiences by accommodating their needs through the adaptation of digital technology. Backed by TM One’s comprehensive digital support, we are confident that this will contribute to driving the evolution of Malaysia’s healthcare ecosystem moving forward.”

TM One is also looking into the co-creation of smart solutions that will offer predictive and preventive intervention, as well as improve monitoring and medication adherence. Wellness wearables, for example, will allow high-risk patients who have received care at medical facilities to transition as outpatients quicker and continue self-monitoring in the comfort of their homes, with healthcare professionals leveraging real-time analytics for patient care administration.

“Technology is reshaping the relationship between patients, healthcare providers, and the healthcare system, enabling us to move towards patient-centric, prevention-focused and outcome-driven healthcare. The Internet of Medical Things (IoMT), will empower healthcare providers with data and analytics to improve the quality of patient care while maximising operational efficiency,” added Shazurawati.

This two-year collaboration with RSDH follows the launch of TM One’s Sphere Programme, which brings together Malaysia’s leading technology and smart solution partners to create an ecosystem that will help springboard enterprise and government sector innovative transformation. Since its launch in October 2022, the alliance has registered close to 50 partners.

“At TM One, we look forward to collaborating with partners to offer innovative healthcare solutions to the public. The digital transformation of enterprises and the government sector will change the way they serve today’s digitally-enabled customers and communities,” Shazurawati concluded.

About TM One

TM One, the enterprise and government sector solutions arm of Telekom Malaysia Berhad (TM), is the trusted partner to enable organisations for their next advantage, today and tomorrow. TM One’s end to end managed services and vertical solutions built across its robust and secured building blocks of connectivity solutions, data centres, cloud, cybersecurity and smart services with the latest technologies empowers organisations to harness the power of big data and IR 4.0. Together with its professional services team across Malaysia and Indonesia, TM One offers businesses value based innovative solutions in line with TM’s purpose as the enabler of a progressive digital Malaysia.

For further information on TM One, visit


Ramsay Sime Darby Health Care (RSDH) is equally owned by Sime Darby Berhad and Ramsay Health Care. RSDH’s portfolio in Malaysia comprises Subang Jaya Medical Centre, Ara Damansara Medical Centre, ParkCity Medical Centre and Bukit Tinggi Medical Centre. It also operates three hospitals in Indonesia, namely RS Premier Bintaro, RS Premier Jatinegara and RS Premier Surabaya. RSDH is steadfast in providing the highest quality patient care, committed to the tagline “People caring for people”. With cutting edge technology, state-of-the-art facilities and experienced consultants across a wide array of specialties, RSDH’s experienced healthcare team is committed to the highest quality patient care, clinical outcomes, staff and specialist wellbeing and stakeholder interest.