Job Purpose 

• Serves a vital role in acting as the institution's initial point of contact with clients of Ramsay Sime Darby Healthcare.
• Efficiently manages all types of enquires and requests with reference to information pertaining to Ramsay Sime Darby Healthcare and its shared services.
• Responsible for booking of client outpatient appointments, delivery of general hospital(s) information as well as other information about Ramsay Sime Darby Healthcare and its corresponding services.

Job Key Responsibilities

• Handle outbound and inbound calls professionally from external and internal customers and assist customers with inquiries & requests.
• Able to handle emergency requests such as ambulance requests quickly, calmly and professionally.
• Make outpatient appointments for patients from phone or upon relevant request.
• Have sufficient clinical knowledge to assist patients in selecting proper specialty for treatment and consultation.
• Responsible for announcements over the public address system when required – Emergency Response Calls and any other announcement as required.
• Handle escalated calls, complaints, and queries as necessary.
• Must be sufficiently familiar with the operations of the hospital(s) to correctly answer and/or route calls to appropriate departments / staff.
• Must be sufficiently familiar with doctors’ specialties, clinic hours, and scheduling preferences to make correct appointments for patients.
• Maintain a response rate to inbound calls in accordance with agreed standards of performance.
• Attend all official phone calls promptly using a pre-determined script and with proper telephone etiquette.
• Make detailed notes on all transactions made in the Hospital Information System and maintain accurate and detailed records.
• Notify patients regarding clinic cancellations and reschedule appointments.
• Blocking and unblocking of clinics at HIS upon request from Doctors or clinic assistant.
• Arrange for interpreter services when necessary.
• Perform assigned clerical duties when necessary.
• Assist superiors as and when needed.
• Must be able to research required information using accessible resources.
• Maintain regular consistent attendance, personal appearance, punctuality and adhere to health and safety procedures.
• Send SMS reminders to patients regarding upcoming appointments and clinic cancellations.
• Guide and train junior staff.
• Establish and maintain efficient working relationships with superiors and customers.
• Attends all staff meetings / training as and when directed by the Department Head.
• Ensures that all duties are carried out in line with the hospital policy as outlined in the employee handbook.
• Maintain patient / customer confidentiality in all services provided.
• Able to rotate work location in the following sites: Subang Jaya Medical Centre, Ara Damansara Medical Centre or Wisma Consplant.

Education / Professional Qualification

• Should possess a minimum qualification of Diploma (studies related to Medical).
• 1 – 2 years’ experience working in the Hospital / Clinical / Medical background
• 1 – 2 years’ experience working in the Call Centre / Customer Service industry
• Mandarin-speaking is added advantage

Professional Experience

• Good command of English and Bahasa Malaysia. Additional language is an advantage.
• Proficient in relevant computer applications.
• Good team player with excellent communications and interpersonal skills.
• Able to react effectively and calmly in emergencies.
• Able to operate well under pressure.
• Requires excellent customer service skills.

Interested candidates can submit their resume to Ms Dayang: dayang.nur.hayati@ramsaysimedarbyhealth.com

Key Job Responsibilities:

•Assist in financial modelling and due diligence on potential M&A / JV targets and greenfield opportunities

•Conduct primary research on geographic markets, industry trends and sectors and potential target opportunities

•Source and analyse data to support various projects under the Group Strategy and M&A functional area

•Interface with other functional areas (e.g., finance, legal, strategic partnerships, etc.) in support of various projects

•Assist in developing presentations for the RSDH Development Committee and Board on strategy and M&A / JV projects

Job Requirements:

•Bachelor’s degree with some relevant work experience (2-3 years)

•Strong understanding of financial and accounting principles, including valuation knowledge (discounted cash flow analysis)

•Excellent communication and presentation skills – written and verbal

•Proven ability to manage multiple projects simultaneously

•“Can do” attitude and a willingness to learn from and contribute to the various strategic (M&A / JV / greenfield) initiatives underway at RSDH

Interested candidates can submit their resume to: Ms Dayang Nur Hayati Datu Zainal dayang.nur.hayati@ramsaysimedarbyhealth.com

Job Specification 

• Responsible for overall Group’s legal and compliance matters. Manage the legal affairs of all Ramsay Sime Darby Health Care (RSDH) entities in Malaysia, Indonesia and Hong Kong; and build / lead the local legal teams to provide legal services to the local management;
• Provide support to leadership with regards to legal policies & processes, compliances, contractual obligations, statutory, data protection, agreements, M&A, employment law, litigation, dispute resolution, privacy, communications with the regulators/authorities and corporate secretarial matters;
• Anticipate and proactively support the prevention and management of legal risks facing the RSDH businesses in the markets;
• Developing, reviewing and recommending policies and practices on issues presenting potential legal risks and educating the internal clients on legal developments and policies;  
• Acting as data privacy officer of the Company and manage activities and statutory compliance relevant to the role; .
• Acting as Risk Committee member for the Group

Job Requirements

•    Master / Bachelor Degree in Law or equivalent from a recognized institution.

•    Professional qualifications of the company secretary will be an added advantage.

•    Legally astute with experience to manage civil and common law jurisdictions 

•    More than 10 years of working experience as corporate in-house counsel for multi-national companies 

•    Experience in handling and managing M&A exercises (legal due diligence portion)

•    Regional experience 

For any enquiries, please email to Dayang Nur Hayati Datu Zainal dayang.nur.hayati@ramsaysimedarbyhealth.com

The Head Group Financial Reporting & Tax is a key role in assisting the Group CFO in :

Job Purpose

• Ensuring the financial and management reporting of the Company is in compliance with all legal & statutory requirements, internal SOPP and adequate controls over financial reporting.
• Identifying the key financial risks area and implement adequate controls.
• Ensuring tax compliance and effective tax planning for the Group’s operations
• Leading and establishing internal audit (IA) guidelines together with outsourced IA team and ensure resolution to audit findings
• Championing the hospital business process documentation related to finance in line with the systems manual.
• Participate in Due Diligence Audit
• Continuously Driving process improvement relating to finance function

Job Description

Business

Assist the Group CFO to ensure:

• The Provision of timely & quality audited Financial statement and management accounts.
• Financial risks are managed well with effective control over financial reporting.
• Effective and timely resolutions of audit findings
• Timely identification of financial risks and the implementation of adequate controls to minimize these risks.
• Implementation of the revised financial policies & procedures.
• Tax compliance and effective tax planning where possible.
• Regular review of revenue performance to minimize leakages.
• Business process documentation in line with the Hospital Management Information System (HMIS)
• Any special projects’ due diligence exercise and assessment of new investment

Stakeholder Management

• Maintain a professional working relationship with analysts, fund managers, bankers, corporate clients, auditors, board members, Bursa Malaysia, the Securities Commission and other regulatory authorities
• Assist Group CFO to drive Group initiatives, policies and other requirements
• Uphold the integrity of confidential information of people and effective management of data using the system.
• Timely and quality report to the Board.

Financial

• Lead the coordination of year-end audit and consolidation of Group Accounts with the operations.
• Oversee the preparation and consolidation of financial statements and management reporting.
• Undertake regular revenue performance analysis and pricing.
• Continuously drive process improvement
• Review and update TP doc where applicable
• Revenue optimization opportunities thru packages and discounts
• Provide timely and accurate advice to business partners effectively across RSDH hospital operations.

People & Communication Management

• Lead and coach individuals in the unit/department to ensure effectiveness and efficiency in the delivery of business results
• Inculcate a high level of morale and teamwork among and between all staff.
• Lead and contribute to the development of manpower and succession plan of the Group
• Execute staff succession and growth plans
• Effective communications to stakeholders

Requirement

• Degree in Accounting / Finance from a recognized institution
• Professional Accountancy qualification eg ACCA, CIMA, CPA, and ICAEW
• Member in Malaysian Institute of Accountant or any professional accountancy body is an added advantage

Professional Experience

• A sound background in healthcare financial operations and project planning.
• Thorough knowledge of the healthcare system in general and the specific operational functions of each department so that overall hospital and quality goals can be achieved. 
• Able to understand the day to day running of a hospital, issues, challenges and solutions. 
• Experience in understanding Bursa Malaysia’s reporting and compliance requirement is an added advantage

Interested candidates can email their latest resume/cv to Ms Dayang dayang.nur.hayati@ramsaysimedarbyhealth.com

We are expanding our team and would like to invite suitably qualified medical specialists from the following specialties to work with us:

• Consultant Infectious Diseases Physician
• Consultant Endocrinologist
• Consultant Neurologist
• Consultant Microbiologist
• Consultant Interventional Radiologist

The successful candidates for the positions will:

• Be part of a progressive team to ensure that SJMC provides the highest standards of care to our patients.
• Require the following:
  • Minimum 5 years post graduate (those with less than 5 years’ experience may also be considered in certain fields)
  • Registered with the National Specialist Register (NSR) and Malaysian Medical Council Interested candidates are invited to submit their application with resume to Dr Vasuhi Murugiah at vasuhi.murugiah@ramsaysimedarbyhealth.com ; +603-5639 1991