Careers & Internships

Healthcare Careers with Ramsay Sime Darby Health Care

We’re passionate about delivering exceptional healthcare for our patients. If you’re the kind of person who is passionate about being part of that, we want to hear from you.

Working in the healthcare industry can present some exhilarating challenges, but there is no other industry that offers such genuine rewards. That’s why at Ramsay Sime Darby Health Care we’re committed to supporting our staff in being the best that they can be, so the care we deliver is the best that it can be. Our motto is people caring for people, because our staff are at the heart of everything we do.

Work with Ramsay Sime Darby Health Care

If you want to explore a healthcare career with us, you can find employment opportunities for Ramsay Sime Darby Health Care in Malaysia on JobStreet.

Explore your career opportunities at Ramsay Sime Darby Health Care today, and play your own part in people caring for people.

Click below to view our current opportunities

Assistant Manager, Contact Centre

Job Purpose

  • To facilitate the administration of all IT application and its subsystems to fit the operational needs of the Contact Centre
  • Assists in the development and regular review of a continuity plan to address any failure in the Contact Centre system.
  • Supports team manager and performs management duties in the absence of the manager, making key judgement & keeping Contact Centre Manager/HOD informed on operational functions or key issues.
  • Maintain patient/customer confidentiality in all services provided and practice the standards set with the Code of Business Conduct (COBC).

Key Responsibilities

  • Assist in planning, development and coordination of the activities of the Contact Centre.
  • Assists in the development and regular review of a business continuity plan to address any failure in the Contact Centre system.
  • Oversees the Contact Centre in the absence of his Superior.
  • To facilitate the administration of all IT application and its subsystems to fit the operational needs of the Contact Centre.
  • To liaise with IT in all troubleshooting and improvement of the Contact Centre system.
  • Monitors equipment to ensure that it works correctly. If there are problems notifies the relevant department or vendors.
  • Conduct administrative duties in the support of the Contact Centre.
  • Compiles & analyzes data on Contact Centre Operations, prepares reports and makes recommendations for improvements.
  • Responds to inquiries regarding operations, investigate and resolve problems, complaints or discrepancies.
  • Attend meetings and training sessions as directed by the HOD
  • Delegates responsibilities to the designated staff.
  • Keeps the department head informed day to day issues.
  • Carries out any other duties and when directed by the department head or Senior Manager.
  • Familiar with department Key Performance Index (KPI) requirements & responsible for ensuring its achievement through monitoring of daily operations.
  • Able to research required information using accessible resources.
  • Performs any other work-related duties as assigned by the Senior Manager, Contact Centre.
  • Drive the departments’ Key Performance Index (KPI) and responsible for ensuring its achievement through monitoring of daily operations.
  • Maintain attendance, personal appearances, punctuality and adhere to policies mentioned in the employee handbook.
  • Attends of facilitates staff meetings/training as and when directed by the Unit Head/ HOD/ Manager.
  • Ensures that all duties are carried out in line with the hospital policy outlined in the employee Handbook.


Interested candidates can email their applications to:

Ms Dayang dayang.nur.hayati@ramsaysimedarbyhealth.com

Careline Officer

Job Purpose 

  • Serves a vital role in acting as the institution's initial point of contact with clients of Ramsay Sime Darby Healthcare.
  • Efficiently manages all types of enquires and requests with reference to information pertaining to Ramsay Sime Darby Healthcare and its shared services.
  • Responsible for booking of client outpatient appointments, delivery of general hospital(s) information as well as other information about Ramsay Sime Darby Healthcare and its corresponding services.


Job Key Responsibilities

  • Handle outbound and inbound calls professionally from external and internal customers and assist customers with inquiries & requests.
  • Able to handle emergency requests such as ambulance requests quickly, calmly and professionally.
  • Make outpatient appointments for patients from phone or upon relevant request.
  • Have sufficient clinical knowledge to assist patients in selecting proper specialty for treatment and consultation.
  • Responsible for announcements over the public address system when required – Emergency Response Calls and any other announcement as required.
  • Handle escalated calls, complaints, and queries as necessary.
  • Must be sufficiently familiar with the operations of the hospital(s) to correctly answer and/or route calls to appropriate departments / staff.
  • Must be sufficiently familiar with doctors’ specialties, clinic hours, and scheduling preferences to make correct appointments for patients.
  • Maintain a response rate to inbound calls in accordance with agreed standards of performance.
  • Attend all official phone calls promptly using a pre-determined script and with proper telephone etiquette.
  • Make detailed notes on all transactions made in the Hospital Information System and maintain accurate and detailed records.
  • Notify patients regarding clinic cancellations and reschedule appointments.
  • Blocking and unblocking of clinics at HIS upon request from Doctors or clinic assistant.
  • Arrange for interpreter services when necessary.
  • Perform assigned clerical duties when necessary.
  • Assist superiors as and when needed.
  • Must be able to research required information using accessible resources.
  • Maintain regular consistent attendance, personal appearance, punctuality and adhere to health and safety procedures.
  • Send SMS reminders to patients regarding upcoming appointments and clinic cancellations.
  • Guide and train junior staff.
  • Establish and maintain efficient working relationships with superiors and customers.
  • Attends all staff meetings / training as and when directed by the Department Head.
  • Ensures that all duties are carried out in line with the hospital policy as outlined in the employee handbook.
  • Maintain patient / customer confidentiality in all services provided.
  • Able to rotate work location in the following sites: Subang Jaya Medical Centre, Ara Damansara Medical Centre or Wisma Consplant.

 

Education / Professional Qualification

  • Should possess a minimum qualification of Diploma (studies related to Medical).
  • 1 – 2 years’ experience working in the Hospital / Clinical / Medical background
  • 1 – 2 years’ experience working in the Call Centre / Customer Service industry
  • Mandarin-speaking is added advantage


Professional Experience

  • Good command of English and Bahasa Malaysia. Additional language is an advantage.
  • Proficient in relevant computer applications.
  • Good team player with excellent communications and interpersonal skills.
  • Able to react effectively and calmly in emergencies.
  • Able to operate well under pressure.
  • Requires excellent customer service skills.

Interested candidates can submit their resume to Ms Dayang: dayang.nur.hayati@ramsaysimedarbyhealth.com

INVITING QUALIFIED MEDICAL SPECIALISTS

We are expanding our team and would like to invite suitably qualified medical specialists from the following specialties to work with us:

  • Consultant Infectious Diseases Physician
  • Consultant Endocrinologist
  • Consultant Neurologist
  • Consultant Microbiologist
  • Consultant Interventional Radiologist

The successful candidates for the positions will:

  • Be part of a progressive team to ensure that SJMC provides the highest standards of care to our patients.
  • Require the following:
    • Minimum 5 years post graduate (those with less than 5 years’ experience may also be considered in certain fields)
    • Registered with the National Specialist Register (NSR) and Malaysian Medical Council Interested candidates are invited to submit their application with resume to Dr Vasuhi Murugiah at vasuhi.murugiah@ramsaysimedarbyhealth.com ; +603-5639 1991

Contact person for CAREERS and INTERNSHIP :

Business Unit Contact Person Email
Subang Jaya Medical Centre
Internship Zulini Ali – 03 5639 1714
Career rsdh.recruitment@ramsaysimedarbyhealth.com
Internship zulini.ali@ramsaysimedarbyhealth.com
Ara Damansara Medical Centre
Internship rsdh.recruitment@ramsaysimedarbyhealth.com
Career rsdh.recruitment@ramsaysimedarbyhealth.com
ParkCity Medical Centre
Internship B. Ravichandrika – 03 6279 3385
Career rsdh.recruitment@ramsaysimedarbyhealth.com
The Central Surgery, Hong Kong
Career Career & Internship Philip Cheng - (852) 2285 1900
Career & Internship philip.cheng@ramsaysimedarbyhealth.com