Covid 19 FAQ

CORONAVIRUS INFORMATION

  1. Overview
  2. Information for Patients
  3. Information for Visitors
  4. Frequently Asked Questions (FAQ)

OVERVIEW

Ramsay Sime Darby Health Care (RSDH) is committed to providing, and sustaining a safe, healthy and conducive environment through this unprecedented situation. In the true spirit of “People Caring for People”, our key focus at our hospitals continues to be prioritising the well-being of our staff, doctors, and patients.

INFORMATION FOR PATIENTS

Our hospitals are open as usual, for anyone who needs medical attention. However, when you come to the hospital you will see that we have strict screening procedures in place.

You will be required to complete a Health Declaration Form that informs us that you are healthy and safe to enter the hospital. At the same time, we will do a temperature check to ensure that you do not have fever. We also check our doctors and staff every day.

Hand sanitisers are located throughout the hospital and all our eateries offer take away services only. Seating is separated in the clinic areas and other parts of the hospital to ensure that safe distances are maintained as per the MOH guidelines.

These measures are designed to ensure that we are not bringing carriers of Covid-19 infections into the hospital and to ensure that you, your loved ones and our staff are as safe as possible during this period.

INFORMATION FOR VISITORS

We are asking for your understanding that you consider not visiting the hospital unless you are an immediate family member or carer of the patient. The requirement for social distancing has resulted in a decision to limit the number of visitors to our facilities.

We have a strict visitor policy at all the hospital that is in line with the Government’s Movement Control Order as follows:

  1. Inpatient Visitors
    1. No visitors will be allowed for adult patients
    2. Only 1 visitor at any one time will be allowed for paediatric and critically ill patients
    3. If a inpatient requires a permanent carer, an additional visitor will be allowed
    4. In certain circumstances where the patient is terminally ill, more than 1 visitor may be allowed on a case by case basis
  2. Clinic Attendances - Outpatient
    1. 1 support person/guardian per patient will be permitted for outpatient attendances EXCEPT for patients who require assistance

1 carer per patient will be permitted for outpatient attendance EXCEPT for patients who require assistance

FREQUENTLY ASKED QUESTIONS

  1. Are the hospitals still open?
    Our hospitals are open and operating as usual. We accept accepting patient appointments and surgical operations and procedures are conducted as per usual.
  2. Are hospitals allowing visitors?
    There is nothing more important than your and your families’ health. That is our priority too, and to protect all our patients, and staff, our hospitals have made some changes while there is a threat of COVID-19 transmission. These changes include a new visitors’ policy in line with the government’s Movement Control Order.
  3. Are the hospitals doing COVID-19 tests?
    Yes. The hospitals have a dedicated station located at ER department. The test is a RT-PCR test and you will be able to obtain the results within 36 – 72 hours. The cost of the test is MYR 350.
    For further information you may contact our 24 hours Careline on the number: +603 5639 1212.
  4. Are the hospitals providing medication delivery to home?
    Yes, we do. The hospital offers Home Medication Delivery or Pick Up Services for our own hospital patients only. New patients are not eligible for this service. We provide free delivery to homes within a 20 km radius of each hospital, as part of our commitment to delivering high-quality personalised care to our patients. For more information, kindly contact our hospital pharmacy at
    Subang Jaya Medical Centre: +603 5639 1608 (Mon – Fri, 8 am – 6 pm)
    Ara Damansara Medical Centre: +603 7839 9257 (Mon – Fri, 8 am – 6 pm)
    ParkCity Medical Centre: +603 6279 3071 (Mon – Fri, 8 am – 6 pm)
  5. Further Information
    Please check the government website at http://www.moh.gov.my/index.php/pages/view/2274 for the latest details on COVID-19.