Management Team

Raymond Chong Chin Wah took over the reins of Ramsay Sime Darby Health Care (RSDH) in Asia as Group Chief Executive Officer on 1 December 2020. 

Raymond returns to Malaysia after several years abroad where he held senior management level positions in the healthcare industry with private hospitals and medical supply chain organizations. With over 30 years in healthcare, Raymond has extensive expertise and cross-culture experience in managing hospitals in Australia, Thailand and Malaysia.

Taking the lead at one of Asia’s trusted healthcare service providers, Raymond plays a pivotal role in steering forward the RSDH three hospitals in Malaysia, three other hospitals in Indonesia and a modern world-class private ambulatory centre in Hong Kong as the world continues to deal with the impact of the pandemic. He reports directly to the Board of RSDH.

Raymond’s long-term focus remains on quality and patient safety across all existing facilities. In addition to that, RSDH is committed to expand its footprint across the region and innovate to meet the changing demands and landscape of the healthcare sector.

The Group will continue to be vigilant and develop processes and measures to ensure we stay at the forefront in fighting the pandemic and delivering safe care to our customers. There will be an increase in emphasis on customer experience, digitalization and introduction of new services to provide holistic care. In line with the Group’s philosophy “People caring for people”, RSDH will continue to develop its internal resources and engagement to build a truly caring and committed environment for our customers.

Prior to joining RSDH, Raymond was CEO of Bangkok Dusit Medical Service, managing the hospital group Samitivej Public Company Limited and various healthcare wellness businesses in Thailand including the commissioning of a 294-room wellness resort catering for residential medical and wellness programmes. He has held various posts in private hospitals and medical supply chain businesses over the years with extensive regional and international experience in Southeast Asia and with St. John of God Healthcare System in Australia.

Raymond was nominated for the ‘100 Next-Era CEOs in Asia’ by Japan Times in 2010 and he speaks regularly on IT and innovation in healthcare. He has a Bachelor of Business from Curtin University of Technology, Australia.

Dato’ Dr Jacob Thomas, a medical doctor, has a vast experience in hospital management, having served in various capacities at Subang Jaya Medical Centre, including as its Executive Director from 1998 till 2006. He is currently the Group Medical Advisor of Ramsay Sime Darby Health Care.

Dr Jacob Thomas has also been the President of the Association of Private Hospitals of Malaysia (APHM) since 2008 and is a member of the Consultative Panel of Healthcare sector of the Malaysia Productivity Corporation (MPC). He serves as a Councilor of the Malaysian Society for Quality in Health (MSQH), a member of the Malaysia Healthcare Travel Council (MHTC). Dr Thomas today works closely with various NGOs and Government agencies to promote Malaysian Healthcare both locally and internationally. He is a Steering Committee Member of the National Key Economic Areas (NKEA) for Healthcare. An initiative of the Malaysian Government Since July 2013, he holds the position of Chairman of the newly formed Ramsay Sime Darby Health Care Group. Dr Jacob has been appointed to the Board of Directors of Joint Commission International (JCI) effective 20 June 2014.

Norzifiah Abd Aziz an experienced financial leader took the post of Group Chief Financial Officer at Ramsay Sime Darby Health Care in April 2012 overseeing Malaysia and Indonesia operations

Known to many as Gee, she brings more than 25 years’ experience in executive leadership, consulting and financial management roles. Her experience in auditing and the diverse roles and positions held in many Multi-National Companies prior to joining Ramsay Sime Darby Health Care has given her a thorough knowledge of the financial issues affecting our health system.

During her tenure at KPMG as a Tax Consultant Gee specialized in mergers and acquisition transactions and served a wide range of clients with a focus on investments in several sectors. She joined Citibank in 1994 as their Treasury & Finance Control Manager. Her portfolio covered treasury, finance and risk and all the aspects of ALM and liquidity management.

In 2010 she joined Digi Telecommunications as the Head of Treasury & Finance Operations. Her role ranged from corporate administration, purchasing, treasury processing, compliance reporting to financial statement reporting, finance operations and telco sales operations.

Building her vast experience in the areas of accounting, treasury and risk management Gee served as the Vice President Group Treasury Operations of Sime Darby Berhad from 2012 and was subsequently appointed as the Group Chief Financial Officer of Ramsay Sime Darby Health Care prior to the joint venture between Australia’s Ramsay Health Care and Sime Darby Berhad on 27 March 2013.

Gee is an associate member of the Chartered Institute of Management Accountants (CIMA).

Erin Lloyd currently works as the Group Head for Nursing, Quality and Risk for Ramsay Sime Darby Healthcare. She is a Registered Nurse, Midwife, has a Bachelor of Nursing and holds a Masters of Health Management. She has worked for Ramsay Health Care since 1996 in various roles which include: Nurse Unit Manager, Hospital Quality Manager and Medical Services Manager. In 2007 she commenced working for Ramsay Health Care in Indonesia and in July 2013 with the joint venture between Ramsay and Ramsay Sime Darby, this changed to Ramsay Sime Darby Healthcare.

Being part of the Ramsay Sime Darby Healthcare, has provided many opportunities and exciting experiences. Erin’s keen interest in patient safety/accreditation materialized in 2011 when Bintaro Hospital in Jakarta Indonesia, became the fourth hospital in Indonesia, to obtain the US Joint Commission International Accreditation. The subsequent accreditation & re accreditation, of all the three Indonesian Hospitals has been extremely rewarding. Secondly, the development of strong quality teams has also been another milestone in her work both in Indonesia and Malaysia and lastly the upskilling of nursing staff from diploma to degree nurses and the professionalization of nursing have been very satisfying.

Erin moved to Kuala Lumpur, Malaysia in July 2015 to commence working across both Indonesia and Malaysia. This has provided more challenges, especially dealing with multiple cultures and increased responsibility. In any effort to respond to the increasing rate of nurse turnover and to further improve Asian Nursing Practice, Erin along with her colleagues made a conscious decision in 2016 to commence the journey towards “American Nursing Magnet Accreditation.”

In her spare time, Erin loves to travel and has been very fortunate to visit many Asian countries. She also likes to entertain and enjoys having colleagues and friends come to her apartment in Ara Damansara.

Family is of major importance to Erin and although they all live far away in Australia, modern communication channels and frequent visits by her family to Indonesia and Malaysia, keep her in close contact.

Anirudh has 14 years of experience across management consulting, investment banking and corporate development, with a focus on the healthcare sector. Currently, Anirudh is the Group Head for Strategy and M&A at Ramsay Sime Darby Health Care (RSDH). In this role, he is responsible for leading all investment activities, joint ventures and business partnerships to accelerate the expansion of the business operations in Asia.

Before joining RSDH, Anirudh worked with Credit Suisse in Singapore. He was a Director in the Southeast Asia Corporate Finance team and involved in the origination and execution of M&A, financing and capital market transactions. He was also responsible for leading healthcare client coverage in the Southeast Asia region. Previously, he was with Credit Suisse in New York as a Vice President in the Healthcare Investment Banking Group. Prior to Credit Suisse, Anirudh was a management consultant with PRTM / PricewaterhouseCoopers in their U.S. Life Sciences Industry Group.

Anirudh received a Master of Business Administration degree with concentrations in Finance and Accounting from The University of Chicago, Booth School of Business and earned a Bachelor of Science, Electrical Engineering degree from the University of Michigan, Ann Arbor.

Mandy Phang is a true-blue marketer, having begun her career in the digital marketing and advertising field. She has vast experience in rolling out award-winning, digitally-led and integrated marketing campaigns for various industries including automotive, banking, telecommunication, computing, FMCG and more. Taking the leap from her strong advertising background, Mandy further expanded her marketing career by entering the corporate world where she spent close to 13 years in a leading role with brand building management and involvement in major CRM projects for Toyota and Lexus. Mandy further pursue her career as the Marketing Director in Sunsuria Berhad, a public-listed property development company. She spearheads the drive and growth of the company’s corporate branding and leads all product and marketing strategies that have helped position Sunsuria as one of the fastest growing boutique-sized property developer in Malaysia

Mandy joined Ramsay Sime Darby Health Care in October 2019 as Group Head of Branding and Communication overseeing and leading the group wide strategy, development and leadership in brand advertising, media relations, contact centre and digital marketing initiatives for Asia region including Malaysia, Indonesia and Hong Kong. She holds a Bachelor of Degree in Marketing and Management with more than 20 years of experience in the marketing related field.

Sam is very experienced in the world of pathology and has intimate knowledge and vast experience in running pathology businesses in Malaysia and Australia. Among the companies he has worked with are General Pathology Lab, Healthscope Pathology and Western Diagnostic Laboratories in Australia. He was with Gribbles Pathology Malaysia for 8 years where he served as the CEO until April 2019. Sam’s latest role was as Strategic Adviser for Pathlab Malaysia.

Kenneth, who graduated from University of Texas in Information Systems and earned his professional certification in SAP, brings with him, over 25 years of experience in various IT roles, across diverse industries, of which, more than 10 years were spent in leading and driving IT Digital Adoption and Transformation. Prior to joining us, Kenneth was the IT Director for Sunway Medical Centre and has successfully spearheaded many digital transformation projects, amongst others, HospitalManagement Information System, Digital Process Optimization solutions and Customer Experience-related applications. He was also responsible for the establishment of a robust IT environment there, with the setup of Disaster Recovery facility and IT infrastructure redundancies, and the continuous strengthening of IT Security platform. Kenneth is passionate about employing Digital Transformation to meet an Organization’s strategic goals and objectives. Please join me to welcome Kenneth to the RSDH family and wish him all the best in this role.

Mr. Christian Santoso, VP Marketing & Operations of Ramsay Sime Darby Health Care Indonesia, in this role Christian is responsible for leading the Marketing and Operation department in all hospital’s unit in Indonesia.

Christian has a nursing educational background from The Netherlands (Verpleegkundige Opleiding – HBO-V, Haagse Hogeschool Nederland) and more than 10 years’ experience in hospital business in Indonesia, especially in marketing and business development. Prior joining Ramsay Sime Darby Health Care Indonesia, Christian was with Columbia Asia Indonesia as Country Manager Marketing, OMNI Hospitals Group as Commercial Development & Market Research Manager, Siloam International Hospitals as Corporate Marketing, Pacific Healthcare Services as Project and Operations and Medikaloka Healthcare as Operations and Marketing.

During his carrier in Healthcare Industry Christian have experience in initiate & develop marketing and operations department foundation: Product Development, Market Research, Community-Corporate-Insurance Relation, Patient Experience Program, Knowledge Management System, Centralized Call Centre and Digital Marketing for Hospitals Group. He set up marketing system that reduce the administration load with automation and more focusing on customer, because with the presence of the marketing team (our representative) in the community, corporate or insurance client will be the effective & efficient way to promote about our hospitals and also give us more chance to understand and listen directly to our customer.

Christian believes in line with the company tagline “People Caring for People” The Ramsay Sime Darby Health Care today and future driven by the strength of the people in the organisation. The values that we hold on to forms the culture of the organisation and also the way how we delivered a world-class product or service.