Oral & Maxillofacial Surgery

Mr. Anirudh Wable joined Ramsay Sime Darby Health Care as the Group Head, Strategy, Mergers & Acquisitions on 12th November 2018.

He brings 12+ years of experience across investment banking and management consulting with a focus on the healthcare sector. Prior to joining RSDH, Anirudh was with Credit Suisse, Singapore as Director, Southeast Asia Corporate Finance and Healthcare Coverage. He has extensive experience in Mergers & Acquisitions (M&A) as well as capital market transactions. Previously, he was with Credit Suisse in New York as a Vice President in the Healthcare Investment Banking Group working on public and private M&A transactions. Prior to Credit Suisse, he was a management consultant with PRTM / PricewaterhouseCoopers in their U.S. Life Sciences Industry Group.

Anirudh received a Master of Business Administration degree with concentrations in Finance and Accounting from The University of Chicago, Booth School of Business in 2010 and earned a Bachelor of Science, Electrical Engineering degree from the University of Michigan, Ann Arbor in 2003.

Trish Hogan joined Ramsay Sime Darby Health Care as the Hospital CEO of Subang Jaya Medical Centre on 29th October 2018.

Trish brings with her more than 30 years of extensive experience in senior positions in various healthcare organizations. Her latest position being the CEO for Pindara Private Hospital including Pindara Day Procedure Center, Short Street Day Surgery and The Southport Private Hospital, in Brisbane, Australia, which is part of Ramsay Healthcare.

During her 10 years of leadership, Pindara was transformed to become a major healthcare facility for the Gold Coast, providing a much broader and complex range of services. The facility has seen a number of developments, amongst others, new theatres, the day endoscopy unit, Specialist Medical Centre, expansion of its Emergency Department and introduced new services like neurosurgery, rehabilitation, mental health, interventional neuroradiology, spinal surgery, paediatrics and renal dialysis. In addition, Trish has forged strong links with the Australian Universities and commenced clinical trials and on site research activities.

Trish earned her Master of Health Administration from the University of New South Wales, Australia and was awarded with Honorary Doctorate from Griffith University in 2017.

Ms. Ch’ng Lin Ling joined Ramsay Sime Darby Health Care as the Hospital CEO of ParkCity Medical Centre on 27 February 2012. Ch’ng is a seasoned professional having a diversified and rich experience of 20 years working in various industries. Armed with a Bachelor Degree in Accounting from University of Malaysia, she is a chartered accountant and a member of the Malaysian Institute of Accountants (MIA).

She started her career as a trainee in Audit & Tax in in KPMG Peat Marwick a few years before she was appointed as an Accountant in Hitachi Semiconductor Malaysia from 1989 – March 1992. She then took up the position as Senior Finance & Operations in a subsidiary of DRB-Hicom from mid-1992 – 1999. Ch’ng moved on to Sunway Medical Centre Berhad as the Financial Controller in 2000 – 2001, promoted as Director of Finance from 2002 – March 2006 before the being appointed as the Chief Operating Officer of Sunway Medical Centre from April 2006 to mid-February 2012

With her strength in financial management and strong knowledge of the healthcare operations, Ch’ng was brought in to take over the commissioning of ParkCity Medical Centre. In her current role as the hospital CEO, she plays a key role in the development, implementation and evaluation of patient safety measures. Her responsibility is to ensure that every aspect of how the hospital performs is supervised efficiently, managing the day-to-day operations while leading strategic development initiatives required for long-term success. Some of the areas of responsibility include:

• Responsible for delivering the best quality of patient care
• Leadership while creating a positive and productive culture
• Setting a following standards for operational excellence
• Hire and retain qualified staff
• Implement clinical procedure and policy
• Safeguard required compliance with regulations as well as hospital policies
• Develop a relationship with outside organizations, including the medical community, referring physicians, and the media
• Deliver strong financial performance

Gregory Scott Brown is the Group Chief Executive Offcer of Ramsay Sime Darby Health Care (RSDHC) operations in Asia. Brown succeeds Bronte Kumm, who stepped down from his position on November 1, 2017.

In this role, Brown is responsible for leading the operations of RSDHC which include three hospitals and a college in Malaysia and three hospitals in Indonesia. Brown also oversees the management services and operations of Tree Top hospital in Maldives. He reports directly to the Ramsay Sime Darby Health Care Board.

He aims to accelerate RSDHC’s efforts toward improving operations, developing the right approach toward patient care, and to instill greater ‘oneness’ and uniformity in operations across the hospitals truly as ‘one RSDHC’ and in line with the company’s tagline – ‘People caring for people’.

RSDHC is looking at expansion in Malaysia and Asia through potential acquisitions in the near future, a move that will be carried out after strengthening its current operations.

Prior to joining Ramsay Sime Darby Health Care, Brown was the Operations Executive Manager of Ramsay Health Care’s Sydney Metropolitan Hospitals, a role he has served since 2015. There, he oversaw seven high acuity hospitals and four mental health facilities. In 2004 Brown joined North Shore Private Hospital as the CEO and co-jointly served as CEO of North Shore Private Hospital and co-jointly served as CEO of Castlecrag Private Hospital and Hunters Hill Private Hospitals from 2006 and 2013, respectively.

With over four decades of experience in healthcare management, Brown has held several senior management roles in a variety of public and private hospitals throughout New South Wales and Victoria, Australia. Among others, Brown served as General Manager of the Radiology, Pathology and General Practice Division of Alpha Healthcare.

He currently chairs the Breath by Breath Foundation, which raises funds for vital respiratory equipment for hospitals across Australia, and serves as a Director with the Kolling Foundation, the Sydney Neuro Oncology Group, the Lincoln Centre, the North Shore Heart Research Foundation, and the Northern Cancer Institute.

ACHIEVEMENTS

As Operations Executive Manager, Sydney Metropolitan Hospitals

Financial Performance

In FY2017, the Sydney Metropolitan hospitals as a group increased their total Net Patient Revenue by $29.5 million and EBIT by $13.2 million year on year 2016 to 2017, which equates to a percent increase of 4.1 and 9.9, respectively. In FY2016, the Sydney Metropolitan hospitals as a group increased their total Net Patient Revenue by $11.7 million and EBIT by $5.4 million year on year 2015 to 2016, which equates to a percent increase of 1.6 and 4.3, respectively.

Benchmarking

Development of detailed business rules and monthly KPI reports for operating theatres, CSSD, ICU, and maternity, resulting in imporved effciency and financial performance by focusing on outliers and sharing ideas across hospitals. Some specific examples of this are as follows:

North Shore Private Hospital Operating Theatres – Productive hours per combined operating minute have reduced from 0.1209 in April 2017 to 0.1186 in July 2017 by matching staff starting times with start of operating theatre list. Savings of $18,200.00 per month are being realised.

St. George Private Hospital Maternity – Direct labour cost per productive hour has reduced from $51.38 in March 2017 to $50.40 in July 2017 by reducing agency rate from 8% to 1% by sharing casual staff across the Ramsay Sydney Metropolitan maternity units. Savings of $7,200.00 per month are being realised.

Westmead Private Hospital ICU – The issue identified through benchmarking related to the inappropriate admission of patients to ICU who could not be billed to the health funds as they did not have appropriate interventions. The admission criterion was altered and patients are now receiving appropriate interventions, or they are accommodated on the ward with higher nursing ratios, but not at ICU levels. This has resulted in a decrease of other billable patients and an increase in category C patients. In comparing March to July 2017, other billable days have reduced from 102 to 58. Savings of $21,700.00 per month are being realised.

Projects

A number of projects have been introduced in Ramsay Australia, both from a revenue increase and cost-saving perspective, and I have been the executive sponsor for those listed. The increased revenue or savings from these projects are listed below:

Clinical Documentation Specialist – Implemented in May 2017, this project is on track to increase revenue in the Ramsay Australian hospitals by over $8 million in the 2017/2018 financial year.

Prosthesis Opened But Not Implanted – Through the negotiation with the suppliers where they will not charge for items opened in error, which will see this initiative realise savings of over $1.5 million in the 2017/2018 financial year.

Procurement Initiatives – Improved supplier pricing/agreements will see savings in excess of $6.3 million achieved through projects such as newspapers, managed print services, stationary, IV pumps and consumables, endoscopy chemicals, surgical and examination gloves, food costs.

CAFAT Contract – Assisted in the negotiations with the new Caledonian Department of Health to create an exclusivity agreement to treat their patients in either a Ramsay NSW Sydney Metropolitan hospital or a public hospital if the service is not able to be provided by a Ramsay hospital. In March 2017, the contract was finalised and this agreement commenced on April 1, 2017. In the first full year of this agreement, an additional $2.4 million revenue was achieved and this year, the increase will be over $3 million.

Erin Lloyd currently works as the Group Head for Nursing, Quality and Risk for Ramsay Sime Darby Healthcare. She is a Registered Nurse, Midwife, has a Bachelor of Nursing and holds a Masters of Health Management. She has worked for Ramsay Health Care since 1996 in various roles which include: Nurse Unit Manager, Hospital Quality Manager and Medical Services Manager. In 2007 she commenced working for Ramsay Health Care in Indonesia and in July 2013 with the joint venture between Ramsay and Ramsay Sime Darby, this changed to Ramsay Sime Darby Healthcare.

Being part of the Ramsay/Ramsay Sime Darby Healthcare, has provided many opportunities and exciting experiences. Erin’s keen interest in patient safety/accreditation materialized in 2011 when Bintaro Hospital in Jakarta Indonesia, became the fourth hospital in Indonesia, to obtain the US Joint Commission International Accreditation. The subsequent accreditation & re accreditation, of all the three Indonesian Hospitals has been extremely rewarding. Secondly, the development of strong quality teams has also been another milestone in her work both in Indonesia and Malaysia and lastly the upskilling of nursing staff from diploma to degree nurses and the professionalization of nursing have been very satisfying.

Erin moved to Kuala Lumpur, Malaysia in July 2015 to commence working across both Indonesia and Malaysia. This has provided more challenges, especially dealing with multiple cultures and increased responsibility. In any effort to respond to the increasing rate of nurse turnover and to further improve Asian Nursing Practice, Erin along with her colleagues made a conscious decision in 2016 to commence the journey towards “American Nursing Magnet Accreditation.”

In her spare time, Erin loves to travel and has been very fortunate to visit many Asian countries. She also likes to entertain and enjoys having colleagues and friends come to her apartment in Ara Damansara.

Family is of major importance to Erin and although they all live far away in Australia, modern communication channels and frequent visits by her family to Indonesia and Malaysia, keep her in close contact.

Norzifiah Abd Aziz an experienced financial leader took the post of Group Chief Financial Officer at Ramsay Sime Darby Health Care in April 2012 overseeing Malaysia and Indonesia operations

Known to many as Gee, she brings more than 25 years’ experience in executive leadership, consulting and financial management roles. Her experience in auditing and the diverse roles and positions held in many Multi-National Companies prior to joining Ramsay Sime Darby Health Care has given her a thorough knowledge of the financial issues affecting our health system.

During her tenure at KPMG as a Tax Consultant Gee specialized in mergers and acquisition transactions and served a wide range of clients with a focus on investments in several sectors. She joined Citibank in 1994 as their Treasury & Finance Control Manager. Her portfolio covered treasury, finance and risk and all the aspects of ALM and liquidity management.

In 2010 she joined Digi Telecommunications as the Head of Treasury & Finance Operations. Her role ranged from corporate administration, purchasing, treasury processing, compliance reporting to financial statement reporting, finance operations and telco sales operations.

Building her vast experience in the areas of accounting, treasury and risk management Gee served as the Vice President Group Treasury Operations of Sime Darby Berhad from 2012 and was subsequently appointed as the Group Chief Financial Officer of Ramsay Sime Darby Health Care prior to the joint venture between Australia’s Ramsay Health Care and Sime Darby Berhad on 27 March 2013.

Gee is an associate member of the Chartered Institute of Management Accountants (CIMA).

Dato’ Dr Jacob Thomas, a medical doctor, has a vast experience in hospital management, having served in various capacities at Subang Jaya Medical Centre, including as its Executive Director from 1998 till 2006. He is currently the Group Medical Advisor of Ramsay Sime Darby Health Care.

Dr Jacob Thomas has also been the President of the Association of Private Hospitals of Malaysia (APHM) since 2008 and is a member of the Consultative Panel of Healthcare sector of the Malaysia Productivity Corporation (MPC). He serves as a Councilor of the Malaysian Society for Quality in Health (MSQH), a member of the Malaysia Healthcare Travel Council (MHTC). Dr Thomas today works closely with various
NGOs and Government agencies to promote Malaysian Healthcare both locally and internationally. He is a Steering Committee Member of the National Key Economic Areas (NKEA) for Healthcare. An initiative of the Malaysian Government Since July 2013, he holds the position of Chairman of the newly formed Ramsay Sime Darby Health Care Group. Dr Jacob has been appointed to the Board of Directors of Joint Commission International (JCI) effective 20 June 2014.